Whitwick & District U3A - Computing tip December 2016
Many people have problems with Spam email, usually by getting unwanted emails, but also by not getting ones that they do want. An example of the latter appears to be happening for some emails sent by WAD.
Unfortunately there is no single answer, and some ISPs e.g. btinternet seem to present more problems than others in dealing with it. As there are different mechanisms with different email programs and mail providers, it is not possible to provide a list of all the various options. Instead there are a few general ideas and a list of some websites that may be of use. If none of these help, then try using a search engine with terms like "blocked email", "approved email", "safe sender", "spam filter" along with the name of your ISP / email provider.
In many cases you have the option to mark an email in your spam / junk folder as "not spam"; sometimes you can do this simply by dragging it to the Inbox. Similarly you may be able to mark items in your inbox as spam, again dragging from Inbox to Spam folder may work.
While the above may work for both email programs / apps and webmail, many features only work by going into webmail even if you normally use an email program / app. The webmail interface often has features to set up safe senders and blocking. It may also have folders for Spam or Bulk email which are not visible when using an email program. It is worth checking these especially if you usually use an email program.
Typical email programs are: Windows Mail, Windows Live Mail, Outlook, Outlook Express, Windows 10 mail app.
Possible useful additional sources of information are:
http://bt.custhelp.com/app/answers/detail/a_id/53113/~/using-bt-mails-anti-spam-features This is relevant to users of BT mail (not BT Yahoo mail)
http://bt.custhelp.com/app/answers/detail/a_id/46819/c/7339/ for BT Yahoo mail
http://www.littlesunflowers.com/blog/add-an-email-address-to-your-safe-senders-list-or-whitelist/ Although a specific company's site this has suggestions for AOL, Gmail, MacMail, Outlook Express, Outlook, Thunderbird, Hotmail and Yahoo
https://support2.constantcontact.com/articles/FAQ/2753 This deals with a wide range of programs and ISPs but with a US bias. However it does include AOL, Gmail, MacMail, Thunderbird, Outlook, Outlook.com (Hotmail) and Yahoo.
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